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THE HIGHLIGHTS

GRADUATED SUMMA CUM LAUDE

2012-2016

3.97 GPA

B.S. IN COMMUNICATION STUDIES

MINOR IN ADVERTISING AND PUBLIC RELATIONS

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Trained, implemented, and did QA testing on behalf of over 100 clients who were in the process of adopting a new SaaS solution for credentialing and enrolling healthcare providers. (2018-2019)

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Co-founded a podcast for which I have written over 65 episodes and directed all content scheduling. (2018-2019)

  • Completed the rigorous state licensing curriculum for four lines of insurance in a single week. (2018)

  • Closed $50,000 of insurance sales within 5 months. (2018)

My mission is to change the world for the better.

Mission trip to Kenya for 3.5 weeks to assist in the construction of a school. (May-June 2014)

Developed and taught a one-year curriculum for a high school youth group. (2013-2014)

Relaunched the brand and logo for a local nonprofit organization, Mountain Empire Literacy Outreach (formerly "The Story Book Fair," March 2016)

DETAILED RESUME

OBJECTIVE

EDUCATION

To change the world for the better and ensure that the people I interact with feel loved and cared for.

2012-2016

B.S. in Communication Studies

Minor in Advertising and Public Relations

3.97 GPA

PROFESSIONAL

SKILLS

-Writing (analytical, business, advertising copy)

-Public Speaking

-Qualitative Research Methods

-Audience Research

-Group Leadership

-Microsoft Office

-Cisco Webex

-Social Media

-Shooting and Editing Video

-Adobe Premiere Pro CS5

-Adobe Encore CS5 (light knowledge)

-Adobe Photoshop CS5

-Adobe Indesign (light knowledge)

-Google Tools

CURRENT WORK EXPERIENCE

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Verity, A Healthstream Company

Application Support Specialist

August 2018 - present

Responsibilities:​

  • Trained, implemented, and did QA testing on behalf of over 100 clients who were in the process of adopting a new SaaS solution for credentialing and enrolling healthcare providers

  • Provided first-contact customer support across four different SaaS products: three legacy solutions and the latest one.

  • Conceptualized and executed training discussions for newer members of the support team.

  • Completed several projects on behalf of other internal teams including code conversion, form mapping, and creating training documentation.

  • Intentionally planned monthly events for my team outside of work to help the team congeal better relationally.

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Bite Size Theology Podcast

Senior Director of Content

October 2018 - present

Responsibilities:​

  • Planned, conceptualized, and wrote over 65 episodes since the podcast's inception.

  • Assigned and delegated responsibilities for all three participants of the podcast; created and managed a full content calendar and synchronized it with all members' personal calendars.

  • Acted as host and generated all questions, discussion, and conversation for all 10 discussion-based episodes

PRIOR WORK EXPERIENCE

Jordan Martin State Farm Insurance Company

Sales Associate

October 2017-August 2018

Responsibilities:

  • Completed the insurance licensing process for four lines, from studying the material to completing exams, in a single week.

  • Closed $50,000 in insurance sales over the course of 5 months.

  • Managed an existing customer database and resolved outstanding customer issues daily.

Keller Williams Realty

Director of First Impressions

June 2016-September 2017

Responsibilities:

  • Executed prompt customer service and daily problem-solving for over 170 Keller Williams real estate agents and their clients.

  • Pulled in dozens of sponsorships to pay for class meals and big events.

  • Utilized social media and graphic design tools to market to agents and increase attendance in major classes.

Mountain Empire Literacy Outreach (formerly The Story Book Fair)

Media and Communications Manager

January 2016-May 2016

Responsibilities:

  • Relaunched the Story Book Fair brand under the new brand "MELO."

  • Designed a new website in preparation for the re-launch of the brand.

  • Organized all of MELO's four-year file history (including photos, emails, documents, etc.)

Regional Center for Advanced Manufacturing (Kingsport, TN)

Northeast State Community College

Media Intern

June 2015-August 2015

Responsibilities:

  • Successfully built a prototype rolling media cart from the ground up that enabled livestreaming in manufacturing and engineering classes using Cisco Webex.

  • Wrote technical instructions on the use of the video cart to teachers and staff.

First Broad Street United Methodist Church (Kingsport, TN)

May 2013-August 2013

Summer Ministry Intern

Responsibilities:

  • Conducted hospital visits

  • Chaperoned middle and high school trips

  • Regularly taught audiences of 100-300

  • Completed projects aiding the poor and marginalized in the community

VOLUNTEER EXPERIENCE

Missionary to Kenya

May 12, 2014-June 4, 2014

World Gospel Mission

Activities:

  • Raised funds

  • Traveled to the Kang'olitiang villiage in the Northern Kenyan Desert

  • Built a classroom onto one of the village's schools

  • Taught the village's kids math and science

  • Preached with a translator to about 150 local people

High School Leader

August 2013-June 2014

Project Rise (First Broad Street United Methodist Church)

Activities:

  • Co-developed a one-year curriculum for a high school group

  • Arranged for guest speakers to come teach the group each month

  • Arranged community service projects for the group each month

  • Led discussion with the high school group every Wednesday

Missionary to Costa Rica

June 18-25, 2014

Trip Activities:

  • Chaperoned the same high school group on a trip to Costa Rica

  • Visited prisoners and the Sun Valley slums

  • Played games with local children

  • Assisted in the construction of a concrete floor for a widow living in the slums.

Ministry Team Leader

August 2013-May 2014

The Well (Campus Ministry)

Activities:

  • Co-led discussion with a college group each week

  • Scheduled/participated in community service projects

Missionary to Atlantic City, NJ

March 8-15, 2013

Activities:

  • Repaired homes and churches that suffered damage from Hurricane Sandy

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